Concerned About Your Business Cyber Security?

(877) 321--7374

Elite Services

Our ELITE clients receive the best of Shield’s comprehensive,
proactive support with 24/7/365 real-time monitoring and
remediation services.

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ELITE Service packages are a top-of-the-line, all-inclusive support labor technology management program, with a predetermined flat monthly fee based on a 36-month agreement. Each ELITE package includes Vault Business Continuity Backup and Disaster Recovery Services as well as Guardian Internet Protection and Employee Productivity service upgrades.

For any special IT project requests like new implementations and upgrades, ELITE clients always receive special project rates and our highest-priority level of service. For regular service issues, ELITE clients service requests can be initiated by any end user, and are always treated with the same level of highest priority. Remote IT support service requests are unlimited and included with the plan.

Elite clients receive vendor management services for their 3rd-party technology providers, including DNS hosting, website hosting, SIP VoIP services, VoIP hardware, Internet services, software vendors (ERP, line of business, Office365, and Adobe to name a few), cell phone services, Legacy, and specialized hardware technology. But that’s just the beginning.

ELITE packages include the ultimate in business IT security services, such as:
  • Security Shield: updated automated antivirus and malware protection
  • Email Shield: automated spam and malware scanning, phishing protection, and email continuity services.
  • Unlimited technical support: remote Help Desk and onsite assistance to help keep users and technology working as happily as possible.
  • Remote secure desktop access: employee access to office PC systems without compromising firewall integrity.
  • Scheduled technical visits: recurring IT system health visits by your dedicated Technical Account Manager
  • Spare IT hardware loaners: access to emergency or short-term server, desktop, notebook or IT equipment loaners, subject to availability.

We are confident that our ELITE plan will impress you with top-of-the-line, highest priority service geared towards minimum downtime and the ultimate in business productivity. In fact, we guarantee less than 1% downtime per year–and we invite you to try our exceptional services risk-free.

Our first-time ELITE clients receive a 100% Satisfaction Guarantee or 100% refund of monthly
managed service fees any time within 120 days from service start date.

Shield Networks is the trusted choice when it comes to the highest-quality managed service plans to meet budgets of all sizes. We strive to provide our clients with the latest information technology
services, tips, and innovation. Contact us at (877) 321-7374 or send us an email at for more information.
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