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ELITE Service packages are a top-of-the-line, all-inclusive support labor technology management program, with a predetermined flat monthly fee based on a 36-month agreement. Each ELITE package includes Vault Business Continuity Backup and Disaster Recovery Services as well as Guardian Internet Protection and Employee Productivity service upgrades.
For any special IT project requests like new implementations and upgrades, ELITE clients always receive special project rates and our highest-priority level of service. For regular service issues, ELITE clients service requests can be initiated by any end user, and are always treated with the same level of highest priority. Remote IT support service requests are unlimited and included with the plan.
Elite clients receive vendor management services for their 3rd-party technology providers, including DNS hosting, website hosting, SIP VoIP services, VoIP hardware, Internet services, software vendors (ERP, line of business, Office365, and Adobe to name a few), cell phone services, Legacy, and specialized hardware technology. But that’s just the beginning.
We are confident that our ELITE plan will impress you with top-of-the-line, highest priority service geared towards minimum downtime and the ultimate in business productivity. In fact, we guarantee less than 1% downtime per year–and we invite you to try our exceptional services risk-free.
Our first-time ELITE clients receive a 100% Satisfaction Guarantee or 100% refund of monthly
managed service fees any time within 120 days from service start date.