For the team at Shield Networks, our support process is not simply about good customer service. It’s about keeping you running optimally so your business can take advantage of every growth opportunity.
From the beginning, the incentive for Shield Networks to keep you running smoothly and efficiently is built into the monthly subscription structuring of our I.T. Managed Services. Our business is the most profitable when it is smooth sailing for your company’s users of technology and you are operating at peak efficiency and effectiveness.
To put it bluntly: your success contributes directly to our success!
Disappointed in the “other guy’s” support process? Give the Shield Networks team a call to see how our support procedures and our subscription I.T. Managed Services put the client first! Call us today at (877) 321- or send an email to 7374Info@ShieldNetworks.ca .
Our client’s I.T. support requests are given the highest of priority. Most of the I.T. challenges a normal business would face are dealt with proactively by our Shield Networks technicians, but now and then, something happens, and a client has to submit a support request. This is our support process:
Step 1: Client Submits Support Request
Step 2: Support Request Ticket Generated
Step 3: Support Request Is Assigned to A Resource
The technical resource best suited to resolve your support request is assigned to work on your issue ticket. Depending on your need, this may be a technician who comes onsite, Help Desk staff who work remotely, or Network Operations Centre staff who work behind the scenes.
Step 4: Technical Resource Works On Support Request
The technician or engineer works on resolving your issue, using email or phone to communicate with you to get more information and update you on progress until the issue is resolved and everyone’s back at work.
Step 5: Completed Ticket Is Closed
Shield Networks knows our success is dependent on caring for your business technologies with the utmost professionalism. As a result, we give great attention to the support requests from our clients. Have a question? We’re here for you. Give us a call today at (877) 321- or send an email to 7374Info@ShieldNetworks.ca