Managed IT & Helpdesk
Friendly, senior-level support with fast response times. We become your IT department, or back up the one you already have.
Learn more
Western Canada · Managed IT + Private AI
Managed IT, plus a private AI brain, for Western Canadian business.
Shield Networks keeps your technology secure and running, then deploys AI that actually knows your business. Boots on the ground across Manitoba and Alberta, with cloud-first support anywhere in Canada.
- No long-term lock-in
- Senior engineers
- Security-first
Built on the platforms your business already trusts
Microsoft 365 Microsoft Azure Windows & Entra ID Endpoint Detection & Response Immutable Backup Private AI
24/7
Monitoring & threat detection
100%
Of client data stays in their control
2 provinces
Of boots-on-the-ground coverage
All-Canada
Remote & cloud-first support
What we do
Two things, done exceptionally well
Rock-solid managed IT to keep you secure and productive, plus private AI to give your team an edge your competitors don’t have.
Managed IT & Security
Helpdesk, cybersecurity, cloud, backups, and strategy. A complete IT department on a flat monthly plan.
See managed IT plans →Private AI Deployments
OpenClaw and Hermes: a secure AI workspace and an internal AI brain, deployed inside your business and managed by us.
Explore AI deployments →Managed IT services
Everything your business needs to run
One partner for support, security, and strategy, so you can stop juggling vendors and get back to work.
Cybersecurity & Compliance
Layered protection: endpoint security, email defense, MFA, monitoring, and security-awareness training that keeps threats out.
Learn moreCloud & Microsoft 365
Migrations, management, and optimization for Microsoft 365, Azure, and the cloud tools your team relies on every day.
Learn moreBackup & Disaster Recovery
Automated, tested backups and a clear recovery plan, so a bad day never turns into a bad month.
Learn moreNetwork & Infrastructure
Design, deployment, and monitoring of secure networks, servers, and Wi-Fi, built to scale with you.
Learn moreStrategic IT (vCIO)
Budgeting, roadmaps, and technology planning from a virtual CIO who treats your goals like our own.
Learn moreThe Shield AI line
Give your team a brain that never forgets
Most AI tools send your data to someone else’s cloud. Ours don’t. We deploy private AI inside your environment so your team gets serious capability while your information stays yours.
OpenClaw Your private AI workspace
A secure AI assistant deployed for your business, so your team gets modern, capable AI that actually knows your company, without your data ever leaving your control.
Hermes Your internal AI brain & agent
An always-on AI agent that connects to your systems to answer questions, automate routine work, and act as the institutional memory for your whole team.
Which clients have contracts expiring this quarter, and what did we bill them last year?
Hermes
Four contracts expire this quarter: Northwind, Prairie Co-op, Lakeside, and Birchwood. Combined billing last
year was $128,400. I’ve drafted renewal emails for each. Want to review them?
Running privately in your environment · data never leaves
Built for your industry
We speak your sector’s language
The fundamentals are universal. How we apply them depends on your world.
Where we work
On the ground in the West, remote across Canada
We’ll come to you across the Prairies, and support fully-remote, cloud-first teams anywhere in the country.
Manitoba
Home base · on-site & remote
Boots on the ground across Manitoba. On-site whenever you need us, remote whenever you don’t.
Alberta
Home base · on-site & remote
A core service region, from Calgary to Edmonton and the communities in between.
Saskatchewan
On-site by arrangement
We travel the prairie corridor regularly and can schedule on-site visits for Saskatchewan clients.
British Columbia
Calgary to Okanagan corridor
On-site support along the Calgary-to-Okanagan route, plus full remote coverage province-wide.
Anywhere in Canada
Cloud-first · fully remote
Many clients are 100% remote and love it, including teams as far east as Ottawa. If you live in the cloud, location is no barrier.
Simple, tiered pricing
Plans that scale with you
Flat per-user pricing, starting points below. We’ll tailor the exact mix on a quick call.
Essential
Core managed IT for small teams that just need things to work.
from $99 /user / month
- 24/7 monitoring & alerting
- Helpdesk support (business hours)
- Patch & update management
- Endpoint protection
- Microsoft 365 management
- Monthly health report
Most popular
Professional
Proactive IT plus real security for growing businesses.
from $149 /user / month
- Everything in Essential
- Priority helpdesk (extended hours)
- Advanced cybersecurity suite
- Email security & MFA
- Backup & disaster recovery
- Quarterly vCIO strategy review
Complete
Full-stack IT with your private AI brain included.
from $229 /user / month
- Everything in Professional
- 24/7 priority support
- Managed detection & response
- OpenClaw private AI workspace
- Hermes AI agent (internal brain)
- Dedicated technology advisor
Prices are starting points, billed per user / month. Compare plans →
Our promises
What you can count on
No long-term lock-in
Earn your business every month. Straightforward agreements, no multi-year handcuffs.
Fast, written response targets
Clear response times in writing, with urgent issues getting immediate attention.
Your data stays yours
Private AI runs in your environment. We never train anyone else’s model on your information.
Security baked in, not billed extra
Every plan starts on a security foundation. Protection is the standard, not an upsell.
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Get clarity in two minutes
Three quick tools that run right in your browser. See where you stand, then decide if you want a hand.
Insights & guides
Straight talk on IT, security, and AI
Private AI Jun 16, 2026
Private AI for small business: what it is, and what it isn't
A plain-English look at private AI for small business: what it is, why your data stays yours, and the first use cases that pay off.
Read more Managed IT Jun 9, 2026
How to choose a managed IT provider in Western Canada
A practical buyer's guide to choosing a managed IT provider: the right questions to ask, the red flags to watch for, and why local matters.
Read more Private AI Jun 3, 2026
Is your business ready for AI? A practical readiness guide
A practical readiness guide for AI: the signs you're ready, the groundwork that matters, and how to pick a safe, useful first use case.
Read moreReady to make IT your advantage?
Book a free 20-minute call and we’ll map out your managed IT and AI roadmap. No pressure, no jargon.