Our mission is to simplify life for organizations who absolutely depend on technology for their success. Customers rely on Shield to manage their information systems so staff gets work done effectively and efficiently. As a result, executives and owners focus fully on managing and pursuing organizational goals knowing with confidence their digital business lifeblood is being proactively cared for.
Each of the products below solves specific technology problems modern organization face in today's ever-evolving world.
INTERNET GUARDIAN CYBERSECURITY & PRODUCTIVITY
Employing multiple "moats" of protection around- and within your network reduces the potential for expensive computer down-time. And blocking unwanted, time-wasting websites from being accessed by staff can help productivity skyrocket.
SPECIAL TECHNOLOGY PROJECTS
Special one-time projects like upgrading to a new server, replacing your in-house file server with Microsoft Office 365 + SharePoint, moving to a new office location, or installing a replacement router are our specialties. A Project Manager ensures the project is properly scoped, all resources are available when needed and execution happens with a minimum amount of disruption to your daily operations.
SELECT MANAGED TECHNOLOGY SERVICES
A Select agreement puts you in control of those technology issues you want to deal with in-house and those you want our help with. Network health monitoring via automated email alerts is included. Scheduled- and emergency-response time hourly rates apply to support when you need it.
ELITE MANAGED TECHNOLOGY SERVICES
Our comprehensive ELITE-level offering includes Vault, Internet Guardian, Digital Security Training, unlimited technical support, Special Technology Projects, and technology vendor management. The ideal ELITE customer is an organization for whom preventable down-time is not a risk worth taking, and for whom IT has to be a predictable, flat monthly fee as opposed to a nickel-and-diming arrangement. A flat monthly fee which includes a response-time and resolution-time SLA (Service Level Agreement) allows us to shoulder all of your computer needs and frees you to pursue the goals only you have the power to turn into reality. The 36-month ELITE Agreement include a risk-free 120-day, 100% Satisfaction Or 100% Money-Back Guarantee on monthly service fees.
VAULT BACKUP & DISASTER RECOVERY
Every business executive already knows the importance of backups. Not having good backups means when it happens data loss will be costly, dangerous and preventable. Our VAULT product line provides the solution: data recovery which is simple, quick and reliable. You're back at work within minutes or hours - we guarantee it.
Cybersecurity Awareness Training
Protect your company information by educating and training front-line staff to identify and avoid the sneaky tricks used by bad actors to gain access to- and steal or destroy digital assets like company bank accounts, customer information, intellectual property and your reputation/brand.
ACQUISTION OF CANADIAN IT COMPANIES
If you're a small IT service provider looking to change careers or retire, we may be a good fit for you and your customers. We're interested in acquiring local IT service providers with annual service revenues from $100,000 to $10,000,000.
Relationships built on mutual trust and appreciation result in long-term, win/win partnerships. Some of these companies have grown with us since the year 2000. We are proud to have contributed in some part to their past success and are committed to their continued growth in the future.
REALTIME FEEDBACK SCORE
At Shield Networks, we've implemented a simple, non-intrusive and effective way to gather feedback from our partners and their staff. This provides our team with the feedback to make immediate improvements based on comments from all levels of staff.
CSAT - Customer SATisfaction
If our commitment to simplicity resonates with you, we invite you to contact us to discuss your highest-priority technology needs.