Managed IT & Helpdesk
Friendly, senior-level support with fast response times. We become your IT department, or back up the one you already have.
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Western Canada · Managed IT + Private AI
Managed IT, plus a private AI brain, for Western Canadian business.
Shield Networks keeps your technology secure and running, then deploys AI that actually knows your business. Boots on the ground across Manitoba and Alberta, with cloud-first support anywhere in Canada.
- No long-term lock-in
- Senior engineers
- Security-first
Real client results
From our project records
70%
Fewer tickets after our onboarding
Same day
First AI prototype delivered
3
AI business apps for one client
Hermes · internal AI brain
Hermes can summarize vendor contracts, flag renewals before they lapse, and draft the replies for your approval.
Built on the platforms your business already trusts
Microsoft 365 Microsoft Azure Windows & Entra ID Endpoint Detection & Response Immutable Backup Private AI
24/7
Monitoring & threat detection
100%
Of client data stays in their control
2 provinces
Of boots-on-the-ground coverage
All-Canada
Remote & cloud-first support
What we do
Two things, done exceptionally well
Rock-solid managed IT to keep you secure and productive, plus private AI to give your team an edge your competitors don’t have.
Managed IT & Security
Helpdesk, cybersecurity, cloud, backups, and strategy. A complete IT department on a flat monthly plan.
See managed IT plans →Private AI Deployments
Hermes and OpenClaw: an internal AI brain and a secure AI workspace, deployed inside your business and managed by us.
Explore AI deployments →Managed IT services
Everything your business needs to run
One partner for support, security, and strategy, so you can stop juggling vendors and get back to work.
Cybersecurity & Compliance
Layered protection: endpoint security, email defense, MFA, monitoring, and security-awareness training that keeps threats out.
Learn moreCloud & Microsoft 365
Migrations, management, and optimization for Microsoft 365, Azure, and the cloud tools your team relies on every day.
Learn moreBackup & Disaster Recovery
Automated, tested backups and a clear recovery plan, so a bad day never turns into a bad month.
Learn moreNetwork & Infrastructure
Design, deployment, and monitoring of secure networks, servers, and Wi-Fi, built to scale with you.
Learn moreStrategic IT (vCIO)
Budgeting, roadmaps, and technology planning from a virtual CIO who treats your goals like our own.
Learn moreThe Shield AI line
Give your team a brain that never forgets
Most AI tools send your data to someone else’s cloud. Ours don’t. We deploy private AI inside your environment so your team gets serious capability while your information stays yours.
Hermes The colleague who never clocks out
Hermes is your always-on internal AI brain: an agent that lives inside your own environment, answers your team’s questions from your knowledge base, and quietly handles the routine, multi-step work that eats everyone’s week. It holds your company’s institutional memory, so the answers do not walk out the door when a key person does. Grounded only in your own data and fully managed by Shield.
OpenClaw The AI your team opens every morning
OpenClaw is the private AI workspace your team opens every day to ask questions and get real work done, with answers pulled from your own documents, policies, and processes. It runs inside your own environment, so your data stays yours and never trains anyone else’s model. Shield sets it up, secures it, and manages it, so you get the upside of AI without handing your data to a stranger.
Which clients have contracts expiring this quarter, and what did we bill them last year?
Hermes
Three contracts renew this quarter. I’ve pulled the renewal dates and last year’s billing for each, and
drafted a check-in email for your review.
Illustrative example · runs privately in your environment
Built for your industry
We speak your sector’s language
The fundamentals are universal. How we apply them depends on your world.
Where we work
On the ground in the West, remote across Canada
We’ll come to you across the Prairies, and support fully-remote, cloud-first teams anywhere in the country.
Manitoba
Home base · on-site & remote
Boots on the ground across Manitoba. On-site whenever you need us, remote whenever you don’t.
Alberta
Core region · on-site & remote
A core service region, from Calgary to Edmonton and the communities in between.
Saskatchewan
On-site by arrangement
We travel the prairie corridor regularly and can schedule on-site visits for Saskatchewan clients.
British Columbia
Calgary to Okanagan corridor
On-site support along the Calgary-to-Okanagan route, plus full remote coverage province-wide.
Anywhere in Canada
Cloud-first · fully remote
Many clients are 100% remote and love it, including teams as far east as Ottawa. If you live in the cloud, location is no barrier.
Simple, tiered pricing
Plans that scale with you
Flat per-user pricing, starting points below. We’ll tailor the exact mix on a quick call.
Essential
Core managed IT for small teams that just need things to work.
from $99 /user / month
- 24/7 monitoring & alerting
- Helpdesk support (business hours)
- Patch & update management
- Endpoint protection
- Microsoft 365 management
- Monthly health report
Recommended
Professional
Proactive IT plus real security for growing businesses.
from $149 /user / month
- Everything in Essential
- Priority helpdesk (extended hours)
- Advanced cybersecurity suite
- Email security & MFA
- Backup & disaster recovery
- Quarterly vCIO strategy review
Complete
Full-stack IT with your private AI brain included.
from $229 /user / month
- Everything in Professional
- 24/7 priority support
- Managed detection & response
- Hermes AI agent (internal brain)
- OpenClaw private AI workspace
- Dedicated technology advisor
Prices are starting points, billed per user / month. Compare plans →
Our promises
What you can count on
No long-term lock-in
We earn your business every month. Straightforward agreements, no multi-year handcuffs, and no penalty for leaving.
Your data stays yours
Private AI runs in your environment, grounded in your own data. We never train anyone else’s model on what you put in.
Senior engineers, no runaround
You reach people who can actually fix it. No scripted tier-one queue, no handoffs that go nowhere.
Security baked in, not billed extra
Every plan starts on a security foundation. Protection is the standard, never a surprise line item.
The Shield difference
What working with Shield is actually like
A local, senior partner who picks up the phone, plans ahead, and keeps your data yours.
- You talk to people, not a ticket queue. Reach senior engineers who know your setup and can fix the problem without a tier-one runaround.
- We are Western Canadian by design. Local, in your timezone, and willing to show up in person across the Prairies when hardware or a project needs someone in the room.
- Your pricing is predictable. Flat monthly per-user plans, so you can budget without bracing for a surprise invoice.
- Security is the standard from day one, not an upsell after an incident. Every plan is built on a security baseline.
- If we bring AI in, it stays yours. Hermes and OpenClaw run inside your environment, grounded in your own data, and fully managed by us.
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Get clarity in two minutes
Three quick tools that run right in your browser. See where you stand, then decide if you want a hand.
Insights & guides
Straight talk on IT, security, and AI
Private AI Jun 16, 2026
Private AI for small business: what it is, and what it isn't
A plain-English look at private AI for small business: what it is, why your data stays yours, and the first use cases that pay off.
Read more Managed IT Jun 9, 2026
How to choose a managed IT provider in Western Canada
A practical buyer's guide to choosing a managed IT provider: the right questions to ask, the red flags to watch for, and why local matters.
Read more Private AI Jun 3, 2026
Is your business ready for AI? A practical readiness guide
A practical readiness guide for AI: the signs you're ready, the groundwork that matters, and how to pick a safe, useful first use case.
Read moreFAQ
Common questions
Do you only work with companies in Manitoba and Alberta? +
Not at all. Those are our home bases for on-site work, but a large share of our clients are fully remote, including teams in Ontario. If your business runs in the cloud, we can support you anywhere in Canada.
What does “starting at” pricing mean? +
Our plans are priced per user, per month, and the listed price is the starting point. Your exact quote depends on the number of users, devices, and the services you choose, and we confirm it on a quick call.
What are OpenClaw and Hermes? +
They’re our private AI offerings. Hermes is an AI agent that acts as your company’s internal brain; OpenClaw is a secure AI workspace for your team. Both run under your control and are fully managed by us.
Can you work alongside our existing IT person or team? +
Absolutely. We co-manage IT for plenty of clients, backing up an internal admin with tools, security, and senior expertise.
How fast do you respond? +
Response targets depend on your plan and the severity of the issue, and urgent problems go to the front of the queue. We put clear response targets in writing in your agreement.
Do we have to switch everything at once? +
No. We start with a discovery and assessment, then onboard in a planned, low-drama way. Most clients are surprised how smooth the transition is.
Ready to make IT your advantage?
Book a free 20-minute call and we’ll map out your managed IT and AI roadmap. No pressure, no jargon.