Pricing
How much does managed IT cost?
Straight answer, no "contact us for a quote" runaround. Here is exactly what our managed IT costs, what changes the number, and how to estimate yours.
The short answer
Shield Networks charges $99 to $229 per user, per month, billed as a flat monthly fee across three tiers, all prices in Canadian dollars. The listed price is a starting point. Your exact quote depends on how many users and devices you have and which services you choose, and we confirm it on a quick call.
What drives the price
Four things move the number
No hidden formula. These are the factors that decide where you land in the range.
Number of users and devices
Pricing is per user, so your team size is the biggest factor. Extra servers, sites, or specialty devices can add to it.
Security and compliance needs
Layered security is standard, but regulated work (PIPEDA, provincial health privacy, cyber-insurance requirements) can mean deeper controls.
Support level and response time
Business-hours helpdesk costs less than 24/7 priority support with faster response targets. You pick the tier that fits.
Whether private AI is included
Our Complete plan bundles a private AI workspace and internal AI agent. If you want that, it lifts the per-user price.
Included in the monthly fee
- 24/7 monitoring and alerting
- Helpdesk support
- Patching and updates
- Endpoint protection and MFA
- Email security
- Microsoft 365 and cloud management
- Backup and disaster recovery (Professional and up)
Usually quoted separately
- New hardware (laptops, servers, firewalls)
- Third-party software licenses
- Large one-time projects, like a full cloud migration
- Office moves and new-site buildouts
We tell you up front what is part of your plan and what counts as project work. No surprises on the invoice.
Tiers at a glance
Three starting points
Per user / month, in CAD. See the full feature breakdown on the plans page.
Essential
Small teams that need reliable IT and core security handled.
Professional
Growing businesses that want proactive security plus strategy. Our recommended starting point.
Complete
Full-stack IT with your own private AI, fully managed.
Cost FAQ
Pricing, answered plainly
How much does managed IT cost for a small business in Western Canada? +
Shield Networks charges $99 to $229 per user, per month in Canadian dollars, across three flat tiers, and the listed price is a starting point. Your exact quote depends on user count, devices, and the services you choose, and we confirm it on a short call.
Why is managed IT priced per user instead of one flat fee? +
Per-user pricing scales with your team, so a 10-person business is not subsidizing a 50-person one. It keeps the monthly cost predictable, easy to budget, and simple to adjust as you hire or downsize.
What is included in the monthly price? +
Every Shield plan includes 24/7 monitoring, helpdesk support, patching, endpoint protection, and Microsoft 365 management. Higher tiers add email security, multi-factor authentication, backup and disaster recovery, managed detection and response, vCIO strategy, and a private AI workspace.
What typically costs extra? +
The flat fee covers ongoing support and management. Things usually quoted separately are new hardware, third-party software licenses, and large one-time projects such as a full cloud migration or office move. We tell you up front what is in your plan and what is project work.
Is managed IT cheaper than hiring in-house? +
For most small and mid-sized businesses, yes. One internal IT hire costs far more than a managed plan once you add salary, benefits, training, and tools, and a single person cannot cover security, helpdesk, and strategy around the clock. A managed plan gives you a whole team for a predictable monthly cost.
Ready to make IT your advantage?
Book a free 20-minute call and we’ll map out your managed IT and AI roadmap. No pressure, no jargon.