Privacy Policy

Shield Networks (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information we collect

• Information you give us, such as your name, company, email, phone number, and the contents of messages or forms you submit.
• Information collected automatically when you visit the site, such as IP address, browser type, pages viewed, and referring links, typically through cookies or analytics.

How we use your information

• To respond to your inquiries and provide the services you request.
• To operate, maintain, and improve our website and services.
• To send information you have asked for or that is relevant to an existing relationship.
• To meet legal, regulatory, and security obligations.

Consent

By providing your information through our forms or by contacting us, you consent to the collection and use of that information as described here. You may withdraw your consent at any time, subject to legal or contractual limits, by contacting us using the details below.

Sharing and disclosure

We do not sell your personal information. We may share it with trusted service providers who help us operate our business (for example, email, hosting, scheduling, and analytics providers), under confidentiality obligations, and only as needed. We may also disclose information where required by law.

Cookies and analytics

Our site may use cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings. Disabling them may affect some features.

Data retention and security

We keep personal information only as long as needed for the purposes described here or as required by law, and we use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission or storage is completely secure, but we work to protect your information using the same security-first approach we bring to our clients.

Your rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, contact us using the details below. We will respond within the timeframes required by law.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last revised. Material changes will be posted on this page.

Contact us

Questions or requests about your privacy can be sent to our privacy contact at help@shieldnetworks.ca or by phone at 1-877-321-7374.